Lastwave Help Center

Do you offer wholesale or bulk ordering?

Yes, we welcome wholesale inquiries. Please reach out to us through our wholesale inquiry channel, providing your company details and requirements.
Can I cancel or modify my order?

Please contact our customer support team as soon as possible if you need to cancel or modify your order. We will do our best to accommodate your request, but once the order is shipped, modifications may not be possible.
How can I track my order?

Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this tracking number on our website or the shipping carrier's website.
Is my personal information secure?

Yes, we take the privacy and security of your personal information seriously. We employ industry-standard security measures to protect your data. Please refer to our Privacy Policy for more information.
Are your products suitable for corporate events or promotional purposes?

Absolutely! Our products can be customized and tailored to suit corporate events or promotional purposes. Whether you need branded merchandise, promotional giveaways, or corporate gifts, we can work with you to create a design that aligns with your brand and message.
Are your products suitable for special events or occasions like weddings?

Yes, many of our products are perfect for special events and occasions, including weddings. We offer a range of wedding-themed merchandise, such as team groom, team bride, ladkiwale, ladkewale badges, as well as other accessories like mouse pads, coasters, coffee mugs, and more. Make your event memorable with our customized designs and personalized touches.
I have ordered a product on Amazon, where do I send the design.

You can send the design along with your order ID to design@lastwave.in
How can I stay updated on new products and promotions?

To stay updated on our latest products, promotions, and exclusive offers, we recommend subscribing to our newsletter. You can sign up on our website by providing your email address, and we'll keep you informed about all the exciting happenings at Lastwave.
What payment methods do you accept?

We accept major credit cards / debit cards (Visa, Mastercard, American Express), UPI, Phone Pay, PayTM, Google Pay and PayPal for online payments.
How do I place an order?

Visit our website and browse our collection. Select the desired products and add them to your shopping cart. Proceed to checkout, provide your shipping information, and complete the payment. You will receive an order confirmation email once your order is successfully placed.
Do you offer bulk discounts for large orders?

Yes, we offer bulk discounts for large orders. If you are interested in placing a bulk order, please contact our customer support team or mention your requirements in the wholesale inquiry form. We will provide you with pricing details and options tailored to your specific needs.
What is your return and exchange policy?

We have a hassle-free return and exchange policy. Eligible products can be returned or exchanged within 30 days from the delivery date. Please refer to our Return and Exchange Policy for detailed instructions and conditions.
Do you ship internationally?

Yes, we offer international shipping to select countries. Please ensure your country is included in the available options during checkout.
Can I track the progress of my custom design request?

Yes, we understand the importance of staying informed about your custom design request. Our customer support team will keep you updated on the progress of your customization, including design proofs and any necessary revisions. We aim to ensure that the final product meets your expectations and requirements.
How can I contact customer support?

You can contact our customer support team by email or through the contact form on our website. We aim to respond to all inquiries promptly.
Can I request custom designs on your products?

Absolutely! We offer customization options for certain products. Please reach out to our customer support team or mention your customization requirements in the order notes during checkout. We will do our best to accommodate your request and create a personalized design just for you.
Do you offer gift wrapping services?

Currently, we do not offer gift wrapping services. However, our products are carefully packaged to ensure they arrive in excellent condition. They can be a delightful gift option as is, or you can personalize the packaging yourself for a special touch.
What are your shipping options and delivery times?

We offer various shipping options during checkout, with delivery times varying based on your location and selected shipping method. Estimated delivery times will be provided at the checkout stage.