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Shipping & Returns

Shipping Policy

Thank you for choosing Lastwave! We strive to provide a seamless and enjoyable shopping experience for our customers. This Shipping Policy outlines important information regarding the shipment of your orders, including shipping methods, delivery times, and related details. Please read this policy carefully before placing your order.

  1. Order Processing:

    • Once you place an order, our team will carefully review and process it within 1-2 business days.

    • Please ensure that you provide accurate and complete shipping information to avoid any delays or delivery issues.

  2. Shipping Methods and Delivery Times:

    • We partner with reliable shipping carriers to ensure prompt and secure delivery of your purchases.

    • The available shipping methods and estimated delivery times will be displayed during the checkout process based on your location.

    • Delivery times may vary depending on factors such as product availability, order volume, and shipping destination.

    • Please note that the estimated delivery times are provided by the shipping carriers and are approximate. We cannot guarantee delivery on specific dates.

  3. Shipping Destinations:

    • We currently offer shipping to select locations. During the checkout process, please ensure that your country or region is included in the available options.

    • If you have any questions regarding shipping to a particular location, please contact our customer support team for assistance.

  4. Shipping Fees:

    • Shipping fees are calculated based on factors such as the weight of the package, shipping method chosen, and the destination.

    • The applicable shipping fees will be displayed during the checkout process before you complete your order.

  5. Order Tracking:

    • Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package.

    • You can use the tracking number to monitor the progress of your shipment on the shipping carrier's website or through our order tracking page.

  6. Customs and Duties:

    • For international orders, please be aware that customs fees, taxes, and duties may be applied by the destination country's customs authority.

    • Any additional charges related to customs clearance are the responsibility of the recipient. Please familiarize yourself with your country's customs policies and regulations.

  7. Order Modifications and Address Changes:

    • If you need to modify your order or change the shipping address after it has been placed, please contact our customer support team as soon as possible.

    • We will do our best to accommodate your request, but please note that once an order is shipped, modifications may not be possible.

  8. Shipment Issues and Lost Packages:

    • In the rare event that your package is lost, delayed, or damaged during transit, please reach out to our customer support team.

    • We will work closely with the shipping carrier to investigate and resolve the issue promptly.

If you have any further questions or concerns about our Shipping Policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience with Lastwave is enjoyable from start to finish.

Return & Exchange Policy

At Lastwave, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free return and exchange policy. Please read the following guidelines to understand the process:

  1. Eligibility for Returns and Exchanges:

    • We accept returns and exchanges for eligible products within 7 days from the date of delivery.

    • To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging.

  2. Non-Returnable and Non-Exchangeable Items:

    • Certain products are non-returnable and non-exchangeable for hygiene and safety reasons, such as personalized items or items that have been custom-made or engraved.

    • Additionally, perishable goods, intimate apparel, and gift cards are also non-returnable and non-exchangeable.

  3. Return Process:

    • To initiate a return, please contact our customer support team with your order details and reason for the return.

    • Our team will provide you with instructions on how to proceed with the return, including the return address.

    • Please ensure that the item is securely packaged to prevent any damage during transit.

  4. Exchange Process:

    • To request an exchange for a different size, color, or a different product altogether, please contact our customer support team.

    • Our team will guide you through the exchange process, including providing instructions on how to return the original item and placing a new order for the desired product.

    • Please note that exchanges are subject to product availability.

  5. Return and Exchange Shipping:

    • The customer is responsible for the shipping costs associated with returning or exchanging an item, unless the return or exchange is due to an error on our part (e.g., incorrect item shipped, defective product).

    • We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.

  6. Refunds:

    • Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

    • If approved, the refund will be processed back to your original payment method within a reasonable timeframe.

    • Please note that shipping fees are non-refundable.

  7. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact our customer support team immediately.

    • We may require photo evidence of the damaged or defective item to initiate the return or exchange process.

  8. Additional Information:

    • Lastwave reserves the right to refuse returns or exchanges that do not meet the specified conditions outlined in this policy.

    • This return and exchange policy applies only to purchases made directly from Lastwave. If you purchased our products from a third-party retailer, please refer to their respective return and exchange policies.

If you have any further questions or need assistance with a return or exchange, please don't hesitate to reach out to our customer support team. We are here to help you and ensure your satisfaction with your Lastwave purchase.

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